At Tinisewa, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our simple and clear refund policy.
Eligibility for Refunds
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original condition, and with all original tags and packaging intact.
- Certain items, such as custom or personalized products, are non-refundable unless they arrive damaged or defective.
Non-Refundable Items
- Gift cards
- Sale or clearance items
How to Request a Refund
- Contact us at [email protected] with your order number and reason for the return.
- We will provide you with the return shipping details and further instructions.
- Once your return is received and inspected, we will notify you about the status of your refund.
Refund Process
- If your return is approved, we will process your refund to your original payment method within 7-10 business days.
- Please note that depending on your card issuer or bank, it may take additional time for the refund to appear in your account.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you still haven’t received your refund, contact us at [email protected] for further assistance.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Shipping Costs
- You will be responsible for paying the shipping costs for returning your item, unless the product was damaged or defective.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Thank you for shopping with Tinisewa. We appreciate your understanding and cooperation.